TERMS AND CONDITIONS.

GENERAL

* Garment care

We recommend you follow the instructions for washing and drying the label of each garment.

* In which countries can you shop online?

You can buy from any country in Europe.

* How I can make sure I made my purchase?

Once you have placed your order, you will receive a confirmation email. If you do not receive it, please contact our customer service department at info@lacasitademitosroca.com.

* Can I remove an item from my order?

Yes. You can delete the items you do not want from the shopping cart as long as you have not processed the order.

* Can I cancel my order?

Do not

* What happens if there is no stock of any of the items I ordered?

La Casita de Mitos Roca will contact you by email and ask you what you want to do with the rest of the order. For unavailable items you will be paid by the same form of payment you used for the amount of the items not served.

* What should I do if I receive an incorrect item?

If at any time, by mistake, you receive an item that you have not ordered, please contact us at the email info@casitamitosroca.es

* General data

The company is located in Spain.

With registered office at Avda Leopoldo Calvo-Sotelo Bustelo 46, 28224, Pozuelo de Alarcon (Madrid)

We are dedicated to the manufacture and sale of children’s clothing.

*Security

The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized data access. To achieve these ends, the user / client accepts that the provider obtains data for the purpose of the corresponding authentication of the access controls.

 

PAYMENT *

What forms of payment can I use to make my purchase? We have the following means of payment: Paypal, bank transfer and credit cards. Credit card data is entered into a secure page, and transferred using SSL. If you choose to make a bank transfer, you must request bank details by email to info@lacasitademitosroca.com or 91.352.21.45. SHIPPING * Receipt of the shipment Orders will be made Monday through Friday with MRW. You can receive it at the address you choose (address, work, etc.-never in the post office box) or pick it up in our store at the following address: THE CASITA DE MITOS ROCA C / Leopoldo Calvo Sotelo Bustelo, 46 28224 Pozuelo de Alarcón, Madrid. * Delivery terms Delivery times depend on the destination. For store collection and shipments to Peninsula and Portugal are 3/4 business days. Islands and shipments to Europe 4/6 business days. Other countries consult. * Shipping costs In case of picking up at the store, there are no shipping costs. Shipping charges will be added to the order: Spain, Andorra and Portugal: € 6.95 Rest of Europe: € 20 Other destinations, the cheapest rate will apply. Consult exact price according to destination. * Delivery at home You will receive an email confirming delivery of your order. * Picked up at the store You will receive a confirmation email to be able to come and pick up the order. For the collection must present your ID, and in the case of a person other than the one who makes the request, must submit a photocopy of the ID of the first. For any questions or queries, you can send an email to info@lacasitademitosroca.com. We will be happy to help you.

DÓNDE ESTAMOS

  • C\ Leopoldo Calvo Sotelo-Bustelo, 46
  • 28224 – Pozuelo de Alarcón ( Madrid )
  • Teléfono: 91 352 21 45
  • Email: casitamitosroca@telefonica.net